Moving the tab too far might damage the ink cartridge or cause the tab to break off.ġ0. Gently bend the tab away from the ink cartridge, and then reinsert the ink cartridge into the carriage.īe careful not to bend the tab out more than 1.27 cm (0.5 in). If the ink cartridge does not snap into place, remove the ink cartridge from the carriage. Make sure the colored icon on the ink cartridge matches the colored icon on the slot.ĩ.
The latch must remain down to install the ink cartridges correctly. Doing so can result in incorrectly seated ink cartridges and printing problems.
Press down on the cartridge until it snaps into place.ĭo not lift the carriage latch handle to install the ink cartridges. With the nozzle and contacts facing down, slide the ink cartridge into its slot. Twist the orange cap counter-clockwise until it snaps off the new ink cartridge.Ĩ. When you remove the plastic wrap, the paper label on the top of the ink cartridge tears slightly, which is necessary to properly vent the cartridge.ħ. Otherwise, ink might leak from the ink cartridge. Make sure you remove the orange pull-tab and plastic wrap completely before you remove the orange cap in the next step. Remove an ink cartridge from its package, and then pull the orange pull-tab straight back. Repeat the previous step until you have removed all of the ink cartridges from the printer.Ħ. Doing so might result in incorrectly seated ink cartridges.ĥ. Make sure you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system.ĭo not lift the latch to the side of the carriage to remove the ink cartridge. Never turn off the printer when ink cartridges are missing. Press the tab on the front of the ink cartridge inward to release it, and then pull up on the ink cartridge to remove it from the slot. Wait until the printer is idle and silent before you continue.Ĥ. Turn on the printer, if it is not already on.ģ. Replace any low or empty or faulty ink cartridges on your printer.ġ. Please share the operating system you are running on your PC to assist you better. Have you tried printing from a different application?
Have you installed full feature printer software? Have you tried checking with a different ink cartridge?ĭoes the issue persist when you make a copy from your printer? Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.I understand you have issues printing in black color from your printer.ĭid you make any changes to your printer?.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.
Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.
This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only.
Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.